FAQs

What is PPSuite license?
Privacy Protection Suite license if a onetime license that allows you to install the software on only one computer. The license shall remain valid with no time limitation, except for the cases specified in TERMINATION section of the license agreement you see when installing the software.

I was happy to be using PPSuite until I reinstalled my operating system. On a new system I have successfully installed PPSuite, but I can't register it. It claims my license is invalid. What should I do?
The reason is on line registration. You should e-mail our support, and specify your order ID. Support team will send you new name-key pair, and you will continue using PPSuite immediately!

Why temp files cleanup is not turned on by default?
To make it working I had to click Settings > Temporary Files and check the Clean box. The thing is, temp files cleanup is time consuming. In most cases you don’t need to search for temp files every. That’s why we recommend you to turn it on once a week or even rarer, depending on the time you spent working with your computer.

I don't want ICQ messenger chat logs to be removed during system cleanup. How do I do that?
To disable ICQ messenger cleaning you should navigate to Settings > Messengers > ICQ, and uncheck Clean flag. After you clicked Apply, ICQ chat history won't be cleaned up any more.

How do I tune up custom cleanup settings?
Custom cleanup settings allow you to add files and folder to remove. To manage these files you should go to Settings > Custom Files section, and use "Add File", "Add Folder" links.

I have disabled Browsers section in PPSuite settings. What will happen if I click Browsers Cleanup button on the Home page?
Once you disabled Browsers section, it won't participate in a full system cleanup. However, browsers history still will be cleaned if you launch the cleanup by clicking Browsers button on the main screen.

I scheduled PPSuite to cleanup my system daily. How can I know that it was launched, and all violations are removed?
When scheduled, PPSuite works in a silent mode. You won't get any notifications about cleanup process. The simplest way to check if cleanup was performed is to launch PPSuite, navigate to History page, and see cleanup statistics. Obviously, there will be a new item in History list. In addition, you can launch cleanup again and see that all evidence were cleaned up during scheduled clean up.

How long does cleanup processes normally take?
It depends on many factors. If your system has never been cleaned, full system cleanup could take up to 10 minutes. But normally full system cleanup takes one or two minutes.

Oh, I have just installed your software and performed full system scan. Thousands of violations! I'm going to purchase PPSuite. After I register the software, do I have to start full system cleanup again?
No, you don’t. If you decide to register PG after performing scan operation, scan results will not be removed. Once you registered PPSuite, simply click Repair Now to remove all violations.

I'm new to PC cleaning actually. Can PPSuite break my system?
No, it can't. It is impossible for PPSuite to break something in your system. What's more, after scanning PPSuite allows you to choose items to clean up, so you always have full control.

How do I upgrade PPSuite?
Unfortunately we don't provide PPSuite updates for free. Instead, we have a flexible discount policy for those who are going to upgrade PPSuite. Once new version of PPSuite is released, you can see "How much it will cost me" link on the site.